Cancellation policy

We understand that plans change, and we want to make cancellations as simple as possible.

Cancelling a Standard Order

If you need to cancel a regular (non‑subscription) order, please reach out to us as soon as possible at sales@copperkettlecoffeeandtea.com. We’ll do our best to cancel the order before it is processed and packaged. Once an order has begun fulfillment, we may not be able to cancel it.

Subscriptions

When you purchase a subscription, you’ll receive repeat deliveries based on the frequency and duration you select at checkout.

How Billing Works

• Your payment details are stored securely.

• You’ll be charged automatically for each delivery unless you choose to pay in advance.

• Some subscriptions may auto‑renew at the end of their term. If you prefer not to renew, you can cancel anytime before the next billing date.

How to Manage or Cancel Your Subscription

You can update, pause, or cancel your subscription at any time. Your order confirmation emails include a link to your subscription portal, where you can manage all subscription settings.