Terms of service
Welcome
When you shop with Copper Kettle Coffee & Tea, we want the experience to feel simple, transparent, and enjoyable. By using our website or placing an order, you’re agreeing to the terms below, which help us keep everything running smoothly for you.
1. Using Our Website & Creating an Account
To shop with us, you must be old enough to make purchases in your state. If you create an account, please keep your login details safe — you’re responsible for any activity on your account.
2. Our Products
We work hard to show our products accurately, but colors and appearance may vary depending on your device. Product details may change from time to time, and some items may be limited or discontinued.
3. Storage
For optimal freshness, store coffee and tea in an airtight container in a cool, dry place away from direct sunlight, moisture, and strong odors.
4. Placing an Order
When you place an order, you’re making an offer to buy. We’ll confirm once your order is accepted and payment is processed. If we need to cancel or adjust an order, we’ll contact you using the information you provided. All purchases follow our Refund Policy.
5. Pricing & Payment
Prices may change without notice. The price you see at checkout is the price you’ll be charged (before taxes, shipping, or duties). Please make sure your payment information is accurate and up to date so we can process your order without delays.
6. Shipping & Delivery
Delivery times are estimates and may vary. Once your package is handed to the carrier, responsibility for the shipment transfers to you.
7. Intellectual Property
All content on our website — including images, text, logos, and designs — belongs to Copper Kettle Coffee & Tea or our partners. Please don’t copy or reuse our content without permission.
8. Third‑Party Tools & Links
Sometimes we use tools or links from other companies. We don’t control these third‑party services, so please use them at your own discretion and review their policies if needed.
9. Powered by Shopify
Our store runs on Shopify, but your purchase is always with Copper Kettle Coffee & Tea. Shopify isn’t responsible for issues related to your order.
10. Privacy
Your personal information is handled according to our Privacy Policy and Shopify’s Privacy Policy. Some data may be processed outside your home country to help us provide our services.
11. Your Feedback
If you share reviews, ideas, or suggestions with us, you’re giving us permission to use them to improve our store and services.
12. Errors & Updates
Occasionally, information on our site may contain errors or need updating. We may correct or update information — including order details — at any time.
13. What You Can’t Do
To keep our community safe, you agree not to misuse our website — including illegal activity, harassment, spreading malware, scraping data, impersonation, or using automated tools to access the site.
14. Ending or Changing This Agreement
We may update these terms or end your access to the site if needed. If we make major changes, we’ll notify you.
15. Limitation of Liability
Our liability is limited to the purchase price of the product. We are not responsible for indirect, incidental, or consequential damages arising from the use of our products.
16. Governing Law
These Terms & Conditions are governed by the laws of the state in which the business operates, without regard to conflict-of-law principles.
17. Contact Us Anytime
If you have questions about these Terms, you can reach us at: sales@copperkettlecoffeeandtea.com