Refund policy

Risk‑Free Satisfaction Guarantee

At Copper Kettle Coffee & Tea, we want you to love every cup you brew. That’s why every order is backed by our risk‑free satisfaction guarantee.

If you’re not completely satisfied with your purchase for any reason, simply contact us within 30 days of receiving your order. We’ll happily provide a replacement, store credit, or a refund.

Return Eligibility (Coffees,Teas and Merchandise)

• Proof of purchase is required

• Because our coffees are roasted to order and our teas are carefully packaged for freshness, we may not require returns for opened products. Instead, we’ll work with you directly to make it right.

   If you’re not completely satisfied with your merchandise, we offer a risk-free return policy to make things simple and stress-free.

  You may return eligible merchandise within 30 days of delivery for a refund or store credit. We will provide the return shipping labels to by e-mail.

  To qualify for a return for merchandise: 

  • Items must be unused, unworn, and in original condition

  • Items must include original packaging and tags (if applicable)

  Once your return is received and inspected, we will notify you of the approval status. Approved returns will be refunded to your original payment method or issued as store credit 

  Our Promise

  We want you to love every purchase. If you're not completely satisfied, we'll make it right—no hassle, no stress.

  Simply contact our team at sales@copperkettlecoffeeandtea.com, and we'll work with you to find a solution and ensure you're happy with your experience.