Shipping policy

At Copper Kettle Coffee & Tea, we want your order to arrive quickly, safely, and with the same care we put into every roast and every package. Below is everything you need to know about how we ship.

Processing Times

All orders placed through our website are processed within 1–2 business days. During holidays, promotions, or high‑volume periods, processing may take a little longer — but we’ll always work hard to get your order packaged and on its way as quickly as possible.

Shipping Times — United States

Most U.S. orders arrive within 7-10 business days after your order has been processed and packaged at our roastery. Delivery times may vary depending on carrier volume, weather conditions, and your location.

International Shipping

At this time, we ship within the United States only. International shipping is not available yet, but we hope to expand our shipping options in the future.

Shipping Rates

Our coffee and tea products have free shipping. Our merchandise shipping rates are calculated at checkout based on your location, order weight, and carrier options available at the time of purchase for our merchandise. 

Order Tracking

Once your order ships, you’ll receive a confirmation email with a tracking number so you can follow your package every step of the way.

Delivery Issues

If your order arrives damaged, incorrect, or doesn’t arrive at all, please contact us right away at sales@copperkettlecoffeeandtea.com so we can make it right.

Lost or Stolen Packages

Once your package is transferred to the carrier, responsibility for delivery passes to you. If your package is marked as delivered but you can’t locate it, we recommend checking with neighbors or your local carrier office. If you still need help, reach out — we’re here to support you.

Questions?

We’re always happy to help. Email us anytime at sales@copperkettlecoffeeandtea.com.